SHIPPING

Unless otherwise noted, PremierTonerCartridge.com will make best efforts to ship merchandise within 1 to 2 hours of the receipt of a properly completed order, but this is only an estimate. You understand that product availability may be limited and particular products may not be available for immediate delivery. PremierTonerCartridge.com shall not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. Title to any product and risk of loss passes from PremierTonerCartridge.com to You upon shipment from PremierTonerCartridge.com facility.

RETURN POLICY AND PROCEDURES

Special order/non-stock items are non-returnable

All product being RETURNED (whether defective or otherwise) must have an approved Returned Merchandise Authorization number (RMA#) written clearly on the

outside of the shipping box.

To obtain a RMA#: Call Customer Service at 866.734.6548

Please provide the following information:

• Customer Name/Company
• Item being returned
• Quantity to return
• Reason for return
• Order# or PO# (if available)
• Cartridge code from box (if available)

DEFECTIVE PRODUCT:

Pre-paid UPS ARS labels are available for returning DEFECTIVE product confirmed to be covered by any of the warranties defined above. All defective products

must be sent to CIG in the original packaging, using the prepaid return labels. CIG will not reimburse for shipping charges.

PRODUCT DAMAGED IN TRANSIT:

If you receive a product that has been damaged in transit, please refuse the damaged portion of the delivery. If you notice the damage after the carrier has left the

premises, please contact CIG's Customer Service at 866-734-6548.

NON-DEFECTIVE PRODUCT:

CIG will not issue a RMA # for product from orders over 90 days from the invoice date. CIG does not accept stock rotation returns. CIG will grant credit for returns

only if the product and the packaging are in resalable condition, and any return is subject to a 15% restocking fee. If the return is a result of our error, an ARS label

will be issued upon request. Otherwise, the customer is responsible for the return freight cost.

REPACKAGING PRODUCT FOR RETURN:

All laser, copier and fax cartridges must be returned in their original packaging, including Styrofoam inserts, end caps, etc. We cannot give credit on any product

when the product or the manufacturer’s boxes have been written on or marked in any way, or damaged by mis-handling (other than in transit) All product must

be shipped in a protective outer boxing, with the RMA# clearly printed on the outside of the shipping box. Any product returned without the RMA# on the outside

of the shipping box will be returned to sender.

Put the following information on the outside of your box

Color Laser Product

Product Return Center

8201 Woodley Ave

Van Nuys, CA 91406

Return Authorization #

Monochrome Laser Product

Product Return Center

4200 Columbus St

Ottawa, IL 61350

Return Authorization #

Inkjets

Product Return Center

100 Raycraft Dr.

Ithaca, MI 48847

Return Authorization #

Before you close the box, list the nature of the defect, if any, on the packing slip. Contact UPS or other carrier to return product to the above address.

REPACKAGING PRODUCT FOR RETURN:

All laser, copier and fax cartridges must be returned in their original packaging, including Styrofoam inserts, end caps, etc. We cannot give credit on any product

when the product or the manufacturer’s boxes have been written on or marked in any way, or damaged by mis-handling (other than in transit) All product must

be shipped in a protective outer boxing, with the RMA# clearly printed on the outside of the shipping box. Any product returned without the RMA# on the outside

of the shipping box will be returned to sender.

Put the following information on the outside of your box

Color Laser Product

Product Return Center

8201 Woodley Ave

Van Nuys, CA 91406

Return Authorization #

Monochrome Laser Product

Product Return Center

4200 Columbus St

Ottawa, IL 61350

Return Authorization #

Inkjets

Product Return Center

100 Raycraft Dr.

Ithaca, MI 48847

Return Authorization #

Before you close the box, list the nature of the defect, if any, on the packing slip. Contact UPS or other carrier to return product to the above address.